Lean in a High Variability Business

 The story of the lean journey at Zingerman’s Mail Order

You know Zingerman's as a purveyor of artisan food from all over the world (and makers of delicious artisan foods, too). But we're also a fulfillment warehouse that’s faced with the same logistical challenges most e-commerce businesses face.

This graphic novel shares the story of how we understand, and solve those challenges by incorporating the lessons learned from Toyota’s lean manufacturing principles.

If you're running a business that has logistics and deals with high variability, regardless of your product, this graphic novel might be for you. It's certainly going to be the most engaging business book you'll read all year. 

Written by Zingerman's Mail Order managing partner Tom Root, Logistics Consultant Eduardo Lander, and Professor Jeffrey K. Liker, author of The Toyota Way. 

"John Dewey famously pointed out, 'We don't learn from experience. We learn from reflecting on experience.' Here's your chance to learn as the three authors reflect on the (successful) struggle to build a Lean production and management system at Zingerman's Mail Order. Thousands of people visit and benchmark ZMO. This book delivers the backstory in a richly illustrated way."
~Mike Rother, author of the best selling books Toyota Kata and The Toyota Kata Practice Guide